Frequently Asked Questions (FAQ)

1.How Do I Place My Order ?

Simply choose your style on the product page, then click the “Buy It Now” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

2. What is the estimated delivery time for orders?
We strive to deliver your orders as quickly as possible. Our estimated delivery time is between 3 to 5 business days, depending on your location within South Africa.

3. What is your return policy?
We offer a generous 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a refund or exchange. Please make sure the item is in its original condition and packaging.

4. Is shipping free for all locations in South Africa?
Yes, we provide free shipping to all locations within South Africa. Whether you’re in a major city or a remote area, you can enjoy our products without any additional shipping charges.

5. How long does it take for my order to be confirmed?
We understand the importance of a seamless shopping experience, and we strive to confirm your order within 10 to 15 minutes. Once your order is confirmed, we will provide you with the necessary details and updates regarding its status.

6. Do you have a physical store or showroom?
No, we operate exclusively online. While we have a warehouse in Botswana, we have made the decision to sell our products solely through our online platform. This allows us to reach customers all over South Africa and provide them with a convenient and accessible shopping experience.

7. Are your offers and discounts time-limited?
Yes, we often have special offers and discounts that are available for a limited time only. These promotions are designed to provide our customers with additional value and savings. Make sure to keep an eye on our website or subscribe to our newsletter to stay updated on our latest offers.

8. How can I contact your customer support team?
If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us through our contact page on the website, and we will respond to your inquiries as quickly as possible.

9. What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and secure online payment gateways. You can choose the most convenient option for you during the checkout process.

10. Do you offer international shipping?
Currently, we only offer shipping within South Africa. We do not provide international shipping services.

11. Are your products covered by any warranties?
Yes, we stand behind the quality of our products. Depending on the item, it may come with a manufacturer’s warranty. The specific warranty details can be found on the product page or in the product documentation.

If you have any additional questions or concerns, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience with us is a positive one.